Quality Statistics
Emergency Care: How do we compare?
At CHA, we take pride in the care we provide. To monitor the quality of that care, we track specific quality measures and compare them to benchmark measures. We publish this information so that you can see how effective Community Hospital Anderson is in the treatment of Emergency Room patients.
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Average time from arrival to seeing the physician. |
CHA 2004 |
CHA 2005 |
VHA Avg |
26 minutes |
31 minutes |
54 minutes |
During 2002, there were over 30,000 patient visits to Community Hospital Emergency Department. Many tasks are performed before a person is seen including a nursing assessment, registration, room assignment and possible test initiation occur during a visit to the ER. Regardless of patient volume, a person who goes to an emergency department for treatment expects to receive prompt and efficient care. Community Anderson's goal is to be less than the benchmark. |
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Door-to-drug time-heart attack |
CHA 2004 |
CHA 2005 |
National Goal |
24.8 minutes |
14.9 minutes |
< 30 minutes |
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Door-to-antibiotic time-pneumonia |
CHA 2004 |
CHA 2005 |
National Goal |
2.3 hours |
2.35 hours |
< 4 Hours |
For patients experiencing a heart attack or pneumonia, timing is critical for effective treatment. CHA tracks the time it takes to deliver "clot-busting" or thrombolytic drugs for heart attack, and antibiotics for pneumonia. CHA should be at or below the national goal. |
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% of patients that rate their safety in the ED as excellent or very good |
CHA 2004 |
CHA 2005 |
CHA |
91% |
92% |
> 90% |
Patient Safety is a high priority goal at CHA. We want our patients to feel safe when they are in the care of our hospital. CHA strives to make the emergency department as safe as possible for our patients. CHA should be above the goal. |
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% of patients that rate the satisfaction of instructions given by the doctor in the ED as excellent or very good |
CHA 2004 |
CHA 2005 |
CHA |
78% |
86% |
> 80% |
Patient Satisfaction is a high priority goal at CHA. One way to judge this in the emergency department is by how well informed patients feel about the tests and treatment they are to have done. Doctors explaining this information gives patients the ability to ask questions to make sure they understand what is going to happen so they feel comfortable about their treatment. CHA should be above the goal. |
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